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How do I place an order?
Contact us by phone: 509-297-4282 or by email: firstname.lastname@example.org
Is there a minimum order?
There is NO MINIMUM for wholesale or retail orders.
What methods of payment do you accept?
We accept Visa, MasterCard, and prepayment with cashiers checks. We do not accept American Express or Discover Card. Sorry, no COD.
Are all of your flowers natural?
All products sold by LoveJoy Farms are grown at our Eltopia, Washington farm; we do not resell items from other growers. All items are sold in their natural dried state; we do not color enhance or preserve items.
How do I care for my dried flowers?
The two worst enemies of dried flowers are direct sunlight and humidity. Flowers will naturally fade over time, but many people appreciate the subtle muting of colors and natural beauty that time gives to florals. We recommend no more than 6 months to a year to replace your florals. Compared to fresh flowers, this gives you roughly 11½ months more enjoyment time! If storing, please protect from moisture, extreme heat or pests. Dried and preserved florals are for indoor use, away from direct sunlight, heat, high humidity or moisture. To preserve the unique beauty, please avoid displaying in areas where these conditions are present.
How will I know that my order has been received and processed?
We will email confirmation of your order within 24 hours. If you did not receive notification, please call the office at 509-297-4282 to ensure it was received.
What if a product is back-ordered?
We will contact you if we are out of stock on any product. An approximate harvest date of the item will be provided to help you decide how to proceed with your design plans, or we can help you decide on a substitute item.
What are the shipping costs?
We make every effort to send your custom-packed order in the most economical way and only charge actual cost. We do not charge for shipping until the order is packed and weighed. The cost of shipping is calculated on the box size used to ship your product and your location relative to the state of Washington. The cost to ship most orders is about 25% of the total product cost.
When will my order be shipped?
Orders are typically shipped within one to two business days. All Lovejoy Farms products are shipped via UPS Ground Service or US Postal Service within the United States. Actual transit time can vary from 2 to 7 business days based on your location and seasonal fluctuations.
What if I receive damaged product?
Before we ship your order, we make sure all products are in perfect condition. If it arrives damaged, please inform the carrier at the time of delivery. When you receive your order, please open all boxes and match the items received against the invoice or packing list enclosed with the shipment. If you open the package and discover a damaged item or a count discrepancy, please notify us within five business days of receipt and save all packing material for future inspection by the carrier. We will ship replacement products immediately if necessary and work with you to resolve the issue.
What is your refund policy?
If you are dissatisfied for any reason, contact LoveJoy Farms within five business days of order receipt and a method of return and credit will be determined. IMPORTANT: No credit will be issued for product not returned. Please note: Round trip freight charges and restocking fee of 15% apply to returns made for customer error.
How do I know my financial information will be safe?
Financial information that is collected is used only to bill our customers for products and services. We have enlisted professional services to insure that you will have the best protection available. LoveJoy Farms DOES NOT SHARE or SELL any form of customer data and information to any outside firms or individuals. All information is securely stored. We appreciate your business and hold it in the strictest confidence. If you have any questions or would like further details, please contact us.